FAQ
Questions? We've Got Answers.
Everything you need to know about medical courier delivery in Southwest Florida.
Our core coverage is Southwest Florida — Charlotte, Lee, Collier, and Hendry counties — including Fort Myers, Naples, Cape Coral, Bonita Springs, Estero, Lehigh Acres, Punta Gorda, Port Charlotte, Fort Myers Beach, and Marco Island. We also run extended coverage north into Sarasota, Manatee, and Hillsborough counties, serving North Port, Venice, Bradenton, and Tampa. Not sure if we can reach your location? Give us a call and we'll confirm.
We move lab specimens, blood work, diagnostic samples, medications, vaccines, medical supplies, PPE, small equipment, and confidential healthcare records. If it belongs in a healthcare setting, we can likely deliver it.
Yes. Our STAT Priority service is built for time-critical pickups and drop-offs. When you call, we dispatch immediately and route directly to your destination.
Absolutely. We use cold-chain compliant packaging and transport methods to keep specimens, medications, and temperature-sensitive supplies within the required range from pickup to delivery.
Yes. We handle every package with confidentiality and a chain-of-custody mindset. Our processes are designed to protect patient information and meet healthcare privacy expectations.
For STAT and urgent pickups, call our dispatch line — we answer around the clock, including holidays. For same-day, scheduled routes, and other routine requests, reach us 6am–8pm Monday–Friday or 9am–6pm Saturday–Sunday, or use the contact form anytime and we'll get back to you by the next morning.
Every delivery includes photo confirmation, a timestamp, and driver notes. Signature capture is also available when your facility or lab requires it.
Yes. We are trained to handle biohazard and diagnostic specimens safely, following proper packaging and handling guidelines for labs, clinics, and hospitals.
STAT and urgent dispatch is available 24 hours a day, 7 days a week, including holidays. Routine requests — same-day runs, scheduled routes, and quotes — are handled 6am–8pm Monday–Friday and 9am–6pm Saturday–Sunday.
Pricing comes down to how fast you need it moved and how far it travels — not what's in the package. Same-Day runs are $49, Rush $69, and STAT $119, each including the first 10 miles; miles 11–40 bill at $2.25 per mile and beyond 40 miles at $2.75. Scheduled routes start at $45 per stop with a three-stop minimum, and 20 or more runs per month earns 10% off. After-hours, weekend, and holiday runs add $25. Every rate is listed in full on our pricing page.
Still Have Questions?
STAT dispatch is available 24/7 — routine requests are answered 6am–8pm Mon–Fri and 9am–6pm Sat–Sun.
(239) 355-4886